Great Value for Premium Broadband Experience
We've built our network to be 100% fibre, so that you get the fastest and most reliable broadband connection possible.
KCOM Lightstream: fibre all the way to the home (full fibre)
Full fibre offers average download speeds of 30, 100, 300, 500 and 900Mbps depending on package selected
Other providers: fibre only to the cabinet (FTTC)
FTTC network offers average download speeds of 46.8Mbps
Other providers: copper all the way to the home (ADSL)
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Network average speeds
Network average speeds: The network average speed is the download speed (throughput) that 50% of our residential customers can expect to get during "peak time" (8pm-10pm). This is the overall network average and not what you should expect to see at your address. The speed is derived from Ofcom's UK broadband performance report (Nov 2020) and data from speed tests using test lines that monitor our network performance. These speed tests are carried out using an independent internet measurement standard that assesses the performance of our actual broadband packages, which is undertaken by Samknows. Click here for more information about our speeds.
Choosing a package
There's lots to consider when it comes to broadband, from speeds to data to the different types of broadband technology. We've put together a guide which will help you decide the best broadband bundle for your circumstances.
Calculate what speed you might be getting
What do the speeds mean to you in real terms? View an estimated download time for some of the most common file types. See how choosing the right broadband package could make all the difference.
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175Mbps |
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500Mbps |
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900Mbps |
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Why KCOM?
When you are with us the power is all yours! We provide you full fibre broadband with added benefits.
Get the power of broadband in your hands
Unlock the ultimate experience with our full fibre broadband that delivers uniquely powerful streaming, gaming, security and more.
Don't just take our word for it
FAQs
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Does having full fibre broadband actually make a difference?
Yes, we've built our network to be 100% fibre, so that you get the fastest and most reliable broadband connection possible. Unlike with copper cables, it doesn't matter how far you live from the cabinet - you'll still get a premium broadband experience. Lightstream has been designed to cope with high levels of uploads and downloads, meaning that you can say goodbye to buffering movies, webpages that take ages to load, and your connection dropping when someone else in the household goes online. It's much faster than standard broadband, and more reliable.
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Is Lightstream full fibre broadband available in my area?
You can check the current availability of Lightstream on our rollout page, or by searching on our postcode checker. If your area doesn't show up, please check again in the near future, as we're constantly rolling out to new neighbourhoods.
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How does switching providers work?
Switching to us from another provider is simple, and we’re with you every step of the way to ensure there’s no disruption to your service.
You'll be able to choose your installation date when you place your order with us. Once this has been confirmed, you’ll then just need to let your existing provider know that you'd like to switch, and confirm what date you want your current services to end.
You'll receive your new router through the post, and on your installation day an engineer will visit your home to connect your new services. You'll then be able to enjoy your new faster, more reliable broadband straight away
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What if I change my mind?
We think you’ll love your new broadband, but if you change your mind after ordering, please contact us as soon as possible and let us know. If you are a new customer, you have the right to cancel your new service within 14 days after your installation date without giving any reason.
Once the cancellation period has passed, if you choose to end your service within the contract term, an early termination charge may apply. We’ll provide more details about your cancellation terms before you checkout.
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When will my new internet connection be live?
From the date you place your order, it typically takes between 7 to 14 days for your internet to be set up while we complete your installation. It can sometimes take longer, for example if you select a later activation date, or due to the availability of our engineers.
You’ll be able to select an installation date that works best for you. On the day of your installation, an engineer will connect your new services and then leave you in peace to enjoy faster, more reliable broadband.